Privacy Policy
1. Introduction
- Welcome to HarmonyHelp. We are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your personal data when you interact with our website, services, or fundraising campaigns.
2. Information We Collect
- Personal Information: This may include your name, contact information (email address, phone number, postal address), and other identifying information you provide when participating in our fundraising campaigns, signing up for our newsletters, or contacting us.
- Payment Information: If you make donations or payments through our website, we may collect payment information, such as credit card details, billing address, and transaction details. Please note that we use secure payment processing services to handle your payment information securely.
- Fundraising Information: Information related to your participation in fundraising campaigns, including donation history and campaign preferences.
- Usage Information: We collect data on how you interact with our website, such as your IP address, browser type, operating system, and device information. We may also use cookies and similar technologies to track your online behavior.
3. How We Use Your Information
- To process your donations and fundraising contributions.
- To communicate with you about fundraising campaigns, events, and updates.
- To provide customer support and respond to your inquiries.
- To send you newsletters, updates, and promotional materials related to our fundraising activities and events, provided you have given your consent.
- To analyze website usage, improve our services, and enhance user experiences.
- To comply with legal obligations and protect our rights.
4. Disclosure of Your Information
- Third-Party Service Providers: We may share your information with third-party service providers who help us with fundraising campaigns, payment processing, email communication, and website analytics.
- Legal Requirements: We may disclose your information when required by law or in response to legal requests, such as subpoenas or court orders.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring entity.
5. Your Choices and Rights
- You can opt out of receiving promotional emails from us by following the instructions provided in the emails or by contacting us directly.
- You have the right to access, correct, or delete your personal information. If you would like to exercise these rights, please contact us.
6. Security
- We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of data transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your data.
7. Changes to This Privacy Policy
- We may update this privacy policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website or by other means as required by law.
8. Contact Us
-
If you have any questions, concerns, or requests regarding this privacy policy or the way we handle your personal information, please contact us at:
- Email: [email protected]
9. Refund and Cancellation Policy
- Refund Policy We at Harmonyhelp aim to provide products and services of the highest quality, ensuring customer satisfaction. However, if you are not entirely satisfied with your purchase, we're here to help.
- Eligibility for Refunds - To be eligible for a refund, your item must be unused, undamaged, and in the same condition as you received it. It must also be in the original packaging. - Certain types of goods are exempt from being returned for a refund, such as perishable goods, personalized items, and downloadable software.
-
Refund Process
1. Initiating a Refund: To request a refund, please contact our customer service team within 2-3 days of receiving your order at [email protected]. Provide your order number and reason for the refund request.
2. Return Authorization: Once your request is received and approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
3. Return Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Refund Processing: Upon receiving your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment within 2-3 days. -
Cancellation Policy
- Orders can be cancelled within 24 hours of purchase. To cancel your order, please contact our customer service team as soon as possible at [email protected] or
+91-7016409762.
- If your order has already been processed and shipped, it cannot be cancelled. In such cases, you may initiate a return following our Refund Policy upon receiving the item. -
Contact Us If you have any questions about our Refund and Cancellation Policy, please contact us:
- Email: [email protected]
"Make a positive impact by helping others through volunteering."
Our Serivces
Copyright ©2024 Harmony Help. All rights reserved